If you're having trouble recording or uploading your video interview responses, follow the troubleshooting steps below. These recommendations can help resolve common browser, device, and internet connection issues.
Basic troubleshooting steps
Before trying to record or upload your video interview again, follow these steps:
- Clear your browser history and cache to remove stored data that may be interfering with the interview
- Update your browser to the latest version of a supported browser
- Try a different browser to check whether the issue is browser-specific
- Switch to a different network, preferably one with a stronger and more stable internet connection
- Try a different device, if available, such as a desktop computer instead of a mobile device
After completing these steps, open your video interview link and try recording and uploading your response again.
Additional troubleshooting steps
If you're still experiencing issues, try the following:
- Use an Incognito or Private browsing window. Open your video interview link in a private window and try recording again
- Temporarily disable browser extensions, ad blockers, or VPNs that might interfere with recording or uploading your video
- Check your internet connection, particularly your upload speed, and make sure it remains stable throughout the upload
Once you've completed these steps, try recording and uploading your response again.
Contact Workable Support
If the issue persists after following all the troubleshooting steps, contact support@workable.com for further assistance.
To help our Support team investigate, include the following information in your email:
- Device and operating system: For example, Windows laptop, Mac, or Android device
- Browser and version: For example, Chrome and its version number
- When the error occurs: Does it appear immediately after recording or when the video attempts to upload?
- Frequency: Does the issue happen every time you try to record or upload a response?
Note: Include a brief description of the issue and any error message you see. This will help our Support team investigate further.