If an employer's AI Agent invited you to chat about your application and the chat link isn't working as expected, this article explains what to do.
The chat shows as expired
You may see a message saying that the chat has expired when you open the link in your email. This can happen when:
- The chat link was sent a while ago and is no longer active
- The employer changed the settings of the job.
An expired chat can't be reopened from your side, and Workable can't reactivate it for you. The employer controls the chat for their job, so the best next step is to contact them directly:
- Find the email you received with the chat link, or the original job posting
- Reply to that email, or use the contact details listed in the job posting or on the company's website
- Let them know your chat has expired and that you'd still like to continue with your application
Note: The employer decides whether the chat can be reopened or whether to continue your application in another way. Workable support can't extend or reactivate an expired chat on their behalf.
The chat gets stuck or doesn't load
If the chat freezes, doesn't load, or stops responding, try the following steps in this order:
- Refresh the page
- Close the chat window or browser tab, then reopen the chat using the link from your email
- Open the link in a different browser, for example Chrome, Safari, Firefox, or Edge
- Open the link on a different device, such as your phone or a computer
- Check that your internet connection is stable and, if you use a browser extension that blocks content or scripts, try turning it off or using a private window
Your previous answers are saved, so you can continue from where you left off after reopening the chat.
If the chat still isn't working
If none of the steps above help, contact Workable support and include the following details so we can look into it faster:
- The name of the company and the job you applied for
- The email address you used to apply
- The browser and device you tried
- A screenshot or a short description of what you see
You can reach Workable support by clicking Contact support below.